PRIVACY POLICY
Last updated: 6/15/2026
Fort Wayne Coffee Club ("Coffee Club," "we," "us," or "our") operates the website at fwcoffeeclub.com. (the "Site") and related ordering, membership, and event services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use the Site and our services.
By creating an account, placing an order, or otherwise using our services, you agree to this Privacy Policy. If you do not agree, please do not use the Site.
---
1. INFORMATION WE COLLECT
We collect information you provide directly to us, including:
Account information
- First and last name
- Email address
- Password (stored in hashed form; we do not store your plain-text password)
- Mailing and delivery address (street, apartment or unit, city, state, ZIP)
Order and checkout information
- Items ordered, delivery or pickup preferences, and order notes
- Guest name and email (if you checkout without an account)
- Billing ZIP code and payment-related metadata required to process transactions
Membership and subscription information
- Membership tier, subscription status, and billing history related to recurring orders
Event and RSVP information
- Event selections, ticket quantities, and related order details
Communications
- Messages you send us through contact forms, email, or other channels
- Records of transactional emails we send (order confirmations, account verification, invoices)
Payment information
- We do not store full credit or debit card numbers on our servers. Payments are processed by our payment processor, Xplor Pay / Clearent. We may receive and store limited payment metadata such as transaction IDs, token references, and card last-four digits where applicable.
Automatically collected information
- Device and browser information, IP address, pages visited, and similar usage data collected through cookies, logs, and similar technologies when you use the Site
---
2. HOW WE USE YOUR INFORMATION
We use personal information to:
- Create and manage your account
- Process orders, deliveries, pickups, event RSVPs, and membership subscriptions
- Send transactional emails (order confirmations, delivery updates, account verification, password resets, payment invoices)
- Provide customer support
- Operate, maintain, and improve the Site and our services
- Detect, prevent, and address fraud, security issues, and technical problems
- Comply with legal obligations and enforce our Terms of Service
We do not sell your personal information.
---
3. HOW WE SHARE YOUR INFORMATION
We may share personal information with:
Service providers who help us operate our business, including:
- Payment processing (Xplor Pay / Clearent)
- Email delivery (Brevo / SMTP)
- Website hosting and content management
These providers are authorized to use your information only as needed to perform services for us.
We may also disclose information:
- To comply with law, regulation, legal process, or governmental request
- To protect the rights, property, or safety of Coffee Club, our customers, or others
- In connection with a merger, acquisition, or sale of assets, with notice where required by law
If we embed third-party tools on the Site (such as analytics, forms, or social widgets) through our content management system, those third parties may collect information according to their own privacy policies.
---
4. COOKIES AND SIMILAR TECHNOLOGIES
We use cookies and similar technologies to keep you signed in, remember preferences, and support Site functionality.
Essential cookies
- Session and authentication cookies that allow you to log in and complete checkout securely
Other cookies
- Additional cookies or tracking technologies may be used if enabled through Site content or integrations. Where required by law, we will request your consent before using non-essential cookies.
You can control cookies through your browser settings. Disabling essential cookies may affect your ability to use certain features, including account login.
---
5. DATA RETENTION
We retain personal information for as long as reasonably necessary to:
- Provide our services
- Maintain your account and order history
- Meet legal, tax, and accounting requirements
- Resolve disputes and enforce our agreements
When information is no longer needed for these purposes, we will delete or anonymize it where feasible.
---
6. YOUR CHOICES AND RIGHTS
Depending on where you live, you may have rights to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your information, subject to legal exceptions
- Opt out of certain data uses or sharing where applicable
To make a privacy request, contact us at admin@fwcoffeeclub.com. We may need to verify your identity before responding.
Account holders can update name, email, and address information through the My Account page on the Site.
You can cancel recurring subscriptions through your account dashboard. Cancelling stops future billing but does not automatically delete your account or past order records.
---
7. CHILDREN'S PRIVACY
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.
---
8. SECURITY
We use reasonable administrative, technical, and organizational measures to protect personal information, including secure password storage, server-side payment processing, and httpOnly session cookies for authentication.
No method of transmission or storage is completely secure. Please use a strong, unique password and keep your login credentials confidential.
---
9. THIRD-PARTY LINKS
The Site may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.
---
10. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes may also be communicated by email or a notice on the Site. Your continued use of the Site after changes become effective constitutes acceptance of the updated policy.
---
11. CONTACT US
If you have questions about this Privacy Policy or our privacy practices, contact us at:
Fort Wayne Coffee Club